CUSTOMER SERVICE

Shipping Information
Orders will be processed and shipped from Brooklyn, NY within 1-2 business days from the date the order was placed. Once your order is processed and shipped, you will receive an email notification which will include your tracking information.

Shipping Costs
Domestic: $7
International: Calculated by USPS based on weight and location

Return Policy
If you are interested in return an item, please email colin@surethingnyc.com with your order number and reason for return. Once the return is approved, you may return your items at your expense - we do highly recommend to use a shipping service with trackable and insured service.

*Your item must unworn / unused with no damage to it, and in a sellable condition for refunds to be accepted
*Refunds exclude all shipping costs.

Questions?
Email: colin@surethingnyc.com

FAQs

I'm an artist or business and would like to be featured in a blog or video, how can I apply?
Email colin@surethingnyc.com with a bio, what motivates you to do what you do, your portfolio, and any social media links.

Can I have some free stickers?
Stickers come free with every order. We'll be releasing sticker packs eventually down the road. 

I'd love to collaborate on a product, how can we chat?
We're always open to this, if it's the right fit. Email colin@surethingnyc.com and hit us with a solid pitch.

I want to be featured in the zine! How can I apply?
We're currently not accepting applications for the zine.